The Coal Exchange Hotel | Hotel in Cardiff

| 7.5 (5467 Reviews) |  8 Bathrooms  24 Guests
Butetown Hotel | The Coal Exchange Hotel

Hotel in Butetown, Cardiff

Comfortable Accommodations

The Coal Exchange Hotel in Cardiff offers family rooms with private bathrooms, tea and coffee makers, and free WiFi. Each room includes a work desk, TV, and wardrobe, ensuring a pleasant stay.

Dining and Leisure

Guests can enjoy a restaurant serving brunch, lunch, and dinner, alongside a bar offering cocktails. The family-friendly restaurant features traditional, modern, and romantic ambiances, catering to diverse preferences.

Prime Location

Located 1.2 mi from Motorpoint Arena Cardiff and a 5-minute walk to Wales Millennium Center, the hotel is near attractions such as Mermaid Quay and Cardiff Bay. Cardiff Airport is 14 mi away, and an ice-skating rink is in the surroundings.

Guest Favorites

Guests highly rate the hotel for its history, culture, hot tub/jacuzzi, and spa facilities, making it a preferred choice for relaxation and leisure.

The Coal Exchange Hotel is located in Cardiff.

This 88 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Guest Services, Entertainment, Business Services, and several others. This is a 3 star rated property and has over 5467 reviews with the average score of 7.5 . Coming to Cardiff and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 88 Bedrooms Hotel if you want to learn more about this place in Cardiff. These details are authentic, as they are provided by our partner, booking.com.

This The Coal Exchange Hotel in Cardiff is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Coal Exchange Hotel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Designated Smoking Area
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Sports/Activities
Restaurant
Bar
Guest Services
Entertainment
Child Friendly
Heating
Internet
Kitchen

Facility Overview

Breakfast
  • Kids' meals
  • Wine/Champagne
  • Bar
  • Restaurant
Accessibility
  • Toilet with grab rails
  • Lowered sink
  • Raised toilet
  • Wheelchair accessible
Activities
  • Themed dinners
  • Stand-up comedy
Entertainment
  • Board games/Puzzles
General
  • Heating
  • Family rooms
  • Non-smoking rooms
  • Facilities for disabled guests
  • Wifi in all areas
  • Safe
  • Smoke-free property
  • Designated smoking area
  • Elevator
Guest Services
  • Meeting/Banquet facilities
  • Daily housekeeping
  • Fax/Photocopying
  • Express check-in/out
  • Baggage storage
  • 24-hour front desk
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Security/Safety
  • Fire extinguishers
  • 24-hour security
  • Smoke alarms
  • Key card access
  • CCTV in common areas
  • Security alarm
  • CCTV outside property
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Property cleaned by professional cleaning companies
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation disinfected between stays
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Physical distancing in dining areas
  • First aid kits available
  • Staff follow all safety protocols as directed by local authorities
  • Process in place to check health of guests
  • Access to healthcare professionals
  • Mobile app for room service
  • Cashless payment available

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Payment Policy
Credit card required
Pet Policy
Pets are not allowed

Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
8.34
Location:
8.76
Staff:
9.22
Facilities:
8.34
Comfort:
8.49
Cleanliness:
8.44
Mina
Sep 1, 2026 07:00:00 AM
Review Score:   8
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Overall, we really enjoyed our stay here. The bedroom (109) was huge, clean, nicely decorated in a traditional style with kettle, tea, coffee, and milk sachets plus ironing board, iron, hairdryer and a fan. The bathroom was also huge with a massive Jacuzzi bath. Not the hottest water but it was comfortable and we enjoyed the bubbles. The breakfast restaurant was lovely and felt quite plush. There were plenty of options for a cooked breakfast from the buffet options, including vegetarian and vegan sausages on request. Cereals, yogurts, seeds and fresh fruit plus fruit juices, free flow coffee, teas and oat milk. Service was excellent with really lovely and helpful staff. The location is just a five minute walk from Cardiff Bay with lots of eateries and bars. We walked into the city centre and it took about 25 minutes, easy to get a taxi back for about £7. The hotel sent us instructions for booking a parking place at the nearby Q Park Cardiff Bay multistorey car park with a discount code. It reduced the cost from £15 for 24 hours to £12.25. There were plenty of parking spaces even on a bank holiday Monday and it was less than a 10 minute walk to the hotel. We would definitely stay here again, especially at the price which included breakfast. The lovely staff, beautiful building and facilities more than made up for the odd small shortcoming.
Negative: Housekeeping had forgotten to supply toiletries and towels so we had to call the hotel and leave a message with reception via Voicemail. These were supplied within five minutes. We were a bit disappointed by the TV, which had very limited channels and needed to be bigger so we could see what was on the guide. The bed was small considering the size of the room and was only a double. A king size would’ve been so much better with a firmer mattress.
Summary: Beautiful classic hotel near Cardiff Bay
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Room Arrangement

Room Info Facilities
Double Room
Room Type: Double
Room Size: 27 m2
1 Full bed(s) Bed
Double Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Hairdryer, Toilet paper, Spa tub, Bath, Shampoo, Bath or shower, Shower, Free toiletries, Toilet, Conditioner, Towels, Private bathroom, Body soap

General

Heating, Key card access, Carpeted, Trash cans, Safety deposit box, Iron, Smoke Alarm

Media & Technology

Flat-screen TV, Satellite channels, TV

Living Area

Desk

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Cribs

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room amenities

Socket near the bed
Triple Room - Disability Access
Room Type: Triple
Room Size: 39 m2
1 Twin bed(s) Bed
1 Full bed(s) Bed
Triple Room - Disability Access

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Hairdryer, Toilet paper, Shampoo, Shower, Free toiletries, Toilet, Walk-in shower, Conditioner, Towels, Private bathroom, Body soap

General

Heating, Key card access, Carpeted, Trash cans, Safety deposit box, Iron, Smoke Alarm

Media & Technology

Flat-screen TV, Satellite channels, TV

Living Area

Desk

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Cribs

Accessibility

Toilet with grab rails, Roll-in shower, Shower chair, Entire unit wheelchair accessible, Upper floors accessible by elevator, Accessible by elevator, Lower sink

Room amenities

Socket near the bed
Quadruple Room
Room Type: Quad
Room Size: 39 m2
2 King bed(s) Bed
Quadruple Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Hairdryer, Toilet paper, Spa tub, Bath, Shampoo, Bath or shower, Shower, Free toiletries, Toilet, Conditioner, Towels, Private bathroom, Body soap

General

Heating, Key card access, Carpeted, Trash cans, Safety deposit box, Iron, Smoke Alarm

Media & Technology

Flat-screen TV, Satellite channels, TV

Living Area

Desk

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Cribs

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room amenities

Socket near the bed
Presidential Suite
Room Type: Suite
Room Size: 75 m2
1 King bed(s) Bed
Presidential Suite

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Hairdryer, Toilet paper, Spa tub, Bath, Shampoo, Bath or shower, Shower, Free toiletries, Toilet, Conditioner, Towels, Private bathroom, Body soap

General

Heating, Key card access, Carpeted, Trash cans, Safety deposit box, Iron, Smoke Alarm

Media & Technology

Flat-screen TV, Satellite channels, TV

Living Area

Desk

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Cribs

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room amenities

Socket near the bed
Family Room
Room Type: Family
Room Size: 60 m2
3 King bed(s) Bed
Family Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Hairdryer, Toilet paper, Spa tub, Bath, Shampoo, Bath or shower, Shower, Free toiletries, Toilet, Conditioner, Towels, Private bathroom, Body soap

General

Heating, Key card access, Carpeted, Trash cans, Safety deposit box, Iron, Smoke Alarm

Media & Technology

Flat-screen TV, Satellite channels, TV

Living Area

Desk

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Cribs

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room amenities

Socket near the bed
Triple Room
Room Type: Triple
Room Size: 27 m2
1 Twin bed(s) Bed
1 Full bed(s) Bed
Triple Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Hairdryer, Toilet paper, Spa tub, Bath, Shampoo, Bath or shower, Shower, Free toiletries, Toilet, Conditioner, Towels, Private bathroom, Body soap

General

Heating, Key card access, Carpeted, Trash cans, Safety deposit box, Iron, Smoke Alarm

Media & Technology

Flat-screen TV, Satellite channels, TV

Living Area

Desk

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Cribs

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room amenities

Socket near the bed
Standard King Room
Room Type: Double
Room Size: 29 m2
1 King bed(s) Bed
2 Twin bed(s) Bed
Standard King Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Hairdryer, Toilet paper, Shampoo, Shower, Free toiletries, Toilet, Conditioner, Towels, Private bathroom, Body soap

General

Heating, Key card access, Carpeted, Trash cans, Safety deposit box, Iron, Smoke Alarm

Media & Technology

Flat-screen TV, Satellite channels, TV

Living Area

Desk

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Cribs

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room amenities

Socket near the bed
King Room
Room Type: Double
Room Size: 32 m2
1 Queen bed(s) Bed
2 Twin bed(s) Bed
King Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Hairdryer, Toilet paper, Spa tub, Bath, Shampoo, Bath or shower, Shower, Free toiletries, Toilet, Conditioner, Towels, Private bathroom, Body soap

General

Heating, Key card access, Carpeted, Trash cans, Safety deposit box, Iron, Smoke Alarm

Media & Technology

Flat-screen TV, Satellite channels, TV

Living Area

Desk

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Cribs

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room amenities

Socket near the bed

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for The Coal Exchange Hotel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

No, this The Coal Exchange Hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the The Coal Exchange Hotel starts from $358 per night with includes Guest Services, Entertainment, Business Services, Bar, Child Friendly, Heating, Internet, Kitchen, Designated Smoking Area, Wheelchair Accessible, Accessibility, Security/Safety, Sports/Activities, Restaurant with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Coal Exchange Hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the The Coal Exchange Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.